Payment Method
First : paypal
Paypal is the main payment method right now. PayPal is a secure and trustworthy payment processing service.There are have following advantages:
1. Safe: No need to share your financial informations online bu using paypal. And the money can get back if something bad happens.
2. Quick and easy: Pay quickly without getting out your wallet or typing your card details into different sites. All you need is your email address for quick, easy payment.
3. Everywhere: PayPal is accepted at thousands of websites, from leading brands to small independent retailers. So no matter where your shop is , PayPal can work. Stilly.
4. As for the additional international fees, generally speaking the situation rare happens. But if the fees do required, customers need to pay for it. Hope for your understanding.
Second: Credit Card
You can pay with Visa, MasterCard, American Express, JCB and so on. It is very convenient, more and more customers would like to perfer this method. At the meantime, it is also a safe method.
Payment Related Questions
When my payment will be in your account?
If you pay with paypal, the payment will be in our account soon after you finish the payment.
Is it safe to do the payment on your website?
Of course. All payment methods are safe here. You can email us to
Return Policy
7- DAY MONEY-BACK GUARANTEE
We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a full refund.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at urbanluxeclothing@urbanluxeclothing.top. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question aurbanluxeclothing@urbanluxeclothing.top
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at urbanluxeclothing@urbanluxeclothing.top if you have any questions.
Will i receive an confirmation email after i do the payment?
Of course, you will receive confirmatiom email both from your payment method company and our company after you finish the payment.
How can i choose my payment method?
Please place the order directly, then go on. When you are in onepage, you will see the payment method are shown in this page, then you can choose anyone you like.